September 24-27 2017

Marriott World Center Orlando

Add to Calendar 09/25/2017 11:30 AM 09/25/2017 12:30 PM America/New_York IMPROVE PATIENT SATISFACTION WITH HOSPITAL-SPONSORED ONLINE SUPPORT GROUPS

In an age of 24/7 access to online support groups, most hospitals only offer their patients traditional in-person meetings. However, a few healthcare organizations have begun to address this need. Using his new tracking list, Ed Bennett will review how it's done with examples from the best. Cynthia Floyd Manley will share Vanderbilt's experience running a large Facebook support group for their Bariatric patients.

  • Cynthia Floyd Manley, Integrative Messaging and Content Strategist, Strategic Marketing, Vanderbilt University Medical Center
  • Ed Bennett, Consultant, Ed Bennett Consulting
Check SHSMD Connections 2017 Mobile App for location (available one week before conference)” shsmd@aha.org shsmd@aha.org false MM/DD/YYYY aJdXrksoazhEyIujdmIZ25870

Agenda

Monday, September 25

IMPROVE PATIENT SATISFACTION WITH HOSPITAL-SPONSORED ONLINE SUPPORT GROUPS

11:30 AM–12:30 PM

In an age of 24/7 access to online support groups, most hospitals only offer their patients traditional in-person meetings. However, a few healthcare organizations have begun to address this need. Using his new tracking list, Ed Bennett will review how it's done with examples from the best. Cynthia Floyd Manley will share Vanderbilt's experience running a large Facebook support group for their Bariatric patients.

  • Cynthia Floyd Manley, Integrative Messaging and Content Strategist, Strategic Marketing, Vanderbilt University Medical Center
  • Ed Bennett, Consultant, Ed Bennett Consulting