September 24-27 2017

Marriott World Center Orlando

FAQ

Registration

When does registration open?

Now! Click here to register.

I did not receive my confirmation e-mail after registering, how do I get that?

Please contact SHSMD at shsmd@aha.org and we will have your confirmation email resent to you.

What are the different registration options?

Rates for full-conference registration, preconference events, day passes, and guest passes are available here.

Can I pay by check?

Yes. There is an option to pay by check when you register online. Please follow the instructions provided inside the registration platform. All check payments must be received by September 15, 2017, otherwise, you must pay by credit card or bring your check onsite before you can be officially registered.

Is there a downloadable registration form?

No. This year you can register online, print out your registration, and pay by check or credit card. You will be able to log back into your account to make a credit card payment up until conference, and you can mail in a check as long as it is received by September 15, 2017.

Do you have discounts for group registrations?

Yes, SHSMD will provide a group discount of 10% off each registration, for groups of 5 or more as long as all registrants belong to the same organization. All attendees must register together. Please contact SHSMD directly at shsmd@aha.org if you would like to take advantage of this group rate.

I’m a speaker. How do I register?

You will receive an email from Lisa Hinkle, Associate Director, Education, with specific instructions and a speaker discount code. Please contact her directly if you haven’t received this email by June (lhinkle@aha.org).

Can I bring a guest and what sessions can they attend?

Guest Package ($165.00)
Includes admittance to the Exhibit Hall and all conference networking, including the Exhibit Hall Welcome Reception with Exhibit Hall Networking Event on Monday. All Attendee Networking Event is not included.    

Deluxe Guest Package ($250.00)
Includes admittance to the Exhibit Hall and all conference networking, including the Exhibit Hall Welcome Reception with Exhibit Hall Networking Event on Monday plus the All Attendee Netorking Event on Tuesday.

Exhibits Guest Package ($85.00)
Includes admittance to the Exhibit Hall, including Exhibit Hall Welcome Reception on Sunday, Exhibit Hall Networking Reception on Monday. All other conference networking events and the All Attendee Networking Event on Tuesday are not included.    

Exhibit Hall Welcome Reception 9/24/17 ($45.00)
Exhibit Hall Welcome Reception Only.    

Exhibit Hall Networking Reception 9/25/17 ($45.00)
Exhibit Hall Networking Reception Only.    

All Attendee Networking Event Pass 9/26/17 ($85.00)
All Attendee Networking Event Pass Only.

 

If I can no longer attend, can I send someone in my place?

You are encouraged to send a substitute if you cannot attend. All fees/credits are transferable to the substitute attendee less a $25 transfer fee. If the substitute is not a SHSMD member, the nonmember cost differential must be paid in advance or onsite.

Do I get a full refund if I cancel?

You are encouraged to send a substitute if you cannot attend. All fees/credits are transferable to the substitute attendee less a $25 transfer fee. If the substitute is not a SHSMD member, the nonmember cost differential must be paid in advance or onsite. If you do not send a substitute and wish to cancel your registration, registration fees, less a $150 processing fee, will be refunded if written notice is received by September 15, 2017. After September 15, 2017, all fees/credits toward the conference will be forfeited and will be considered nonrefundable. No-shows are non-refundable. Send cancellation request to:

SHSMD, Attn: Sharon Warren
155 North Wacker Drive, Suite 400
Chicago, IL 60606
Fax: 312.278.0883
Email: shsmd@aha.org

Cancellations will be acknowledged within five business days. If you do not receive an acknowledgement of your cancellation, please call 312.422.3888. Refunds will be made to the payer only. Cancellations of unpaid registrations are also subject to a $150 processing fee.

Is there a student track or student discounts for registration?

No, there is not a separate student track or discounts.

Schedule/Sessions

What is the schedule each day?

Click here to view the details of the schedule.

Saturday: 8:00 am–4:00 pm (2 preconference Intensive Sessions)
Sunday: 8:00 am–8:30 pm
Monday: 7:30 am–5:30 pm
Tuesday: 8:30 am–9:40 pm
Wednesday: 8:30 am–12:15 pm

Is there a brochure or list of sessions that will be at the conference?

Yes, please download the full program brochure. Note: The LATEST details and updates are on the website.

Are meals provided?

Breakfast and lunch will be served Monday and Tuesday, and breakfast will be served on Wednesday. Evening networking events will include hors d'oeuvres.

What is the dress code?

The dress code is business casual.

Can I change my session selections?

With the exception of preconference events, all concurrent sessions and networking events are available on a first-come, first-served basis, regardless of preregistration. You do have the ability to log back into your account by referring to your confirmation email and logging in through the Attendee Service Center link. Once logged in, you can edit your selected concurrent sessions and networking events, add guests, and make some updates to your account information (title, organization, email). You may also add preconference workshops. If you wish to cancel a preconference workshop or process any other type of refund, you will need to contact SHSMD at 312-422-3888 or shsmd@aha.org.

Will I receive session handouts?

A few weeks prior to the conference, session handouts will be available for download online and in the mobile app. Printed handouts will not be provide onsite.

Will the sessions be recorded?

All concurrent sessions will be recorded. Attendees will receive complimentary access to the recordings via the SHSMD Connections Virtual Conference in October.

How do I access the mobile app and when will it be available?

The mobile app will be available within one month of the conference. If registered, you will receive access and login information via e-mail.

Other

Will I receive a list of attendees?

A few weeks prior to the conference, registrants will receive a roster of attendees including name, title, organization, city, and state. This list is informational only and may not be used for marketing or solicitation.

By registering and attending, what terms and conditions do I abide by?

1. By registering, program participants agree to refrain from marketing products or services during the course of the event.

2. Communications

a) Digital – Participants will not post solicitous messaging, sales promotions, or unprofessional notations on the conference mobile app. It is the sole discretion of SHSMD to remove messages that do not comply with our guidelines and/or remove sponsor privileges entirely.
b) Email – Participants will not send excessively solicitous messages to other conference registrants.
SHSMD prohibits vendors from sending any solicitous advertising (emails, mail, other) falsely conveying that they are representing SHSMD or endorsed by SHSMD. SHSMD reserves the right to exclude that vendor from future conferences.
c) Literature distribution – SHSMD prohibits the distribution of literature in guest rooms, meeting rooms, exhibit hall, or public spaces at the conference hotel, unless otherwise approved by SHSMD.
d) SHSMD Logo - The SHSMD logo and SHSMD conference logo may not be used without the express written permission of SHSMD.

3. Recording and Photography
Portions of this program will be recorded by the American Hospital Association (AHA). By attendance and/or participation in discussions, registrants agree that the AHA may electronically copy, record, photograph and distribute registrants’ attendance at and involvement in the program. No individual or entity other than the AHA may electronically record any portion of this program for any purpose without the prior written consent of the American Hospital Association.

Exhibitors/Sponsors

What sponsorship opportunities are there?

SHSMD offers sponsorships for every budget. Click here to download the sponsorship brochure to see what is available.

I’m a sponsor. How do I register?

You will receive an email from Ann Marie Bell with specific instructions.

I’m an exhibitor. How do I register?

You will receive an email from Linda Griffin, Exhibits Manager, with specific instructions in the summer. Please do not register using the regular registration link. CLICK HERE for more FAQ's if you are an Exhibitor.

Any additional exhibitor questions?