September 24-27 2017

Marriott World Center Orlando

Add to Calendar 09/27/2017 11:00 AM 09/27/2017 12:15 PM America/New_York Decode Disney’s Operational DNA into Your Competitive Advantage

As a Disney leader for nearly two decades, Jake Poore will share his experiences and insights into the secrets to Disney’s success, and how it can be adapted to your competitive advantage. Go with Poore as he takes you on a journey from Disney to healthcare, sharing best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers.

Biography:

As Founder and President of ILS, Jake knows what it takes to create and maintain a world-class service organization. He should... he spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end in mind: creating memorable experiences for individuals, not transactions
for the masses. In 1996, Jake helped launch the Disney Institute, the external training arm of Disney that sold its business secrets to the world.

80 percent of the people who attended the Institute were from healthcare…and Jake’s passion for helping to improve healthcare began. Just after September 11, 2001, Jake launched Integrated Loyalty Systems, a company on a mission to help elevate the human side of healthcare. Since then, Jake and his team of experts have been sharing the organizational blueprints needed to build world class patient experiences by helping them design and execute patient-driven cultural
blueprints, define the companies’ patient experience strategy and map out and operationalize the ideal patient and employee experience.

Team ILS has successfully helped many healthcare organizations make cultural transformations including: Kaiser Permanente, Cigna Medical Group, Augusta Health, Dignity Health and their 75 medical practices, Baystate Health, Penn Medicine, Ochsner Health System, National Rehabilitation Hospital, and BJC Healthcare’s ProgressWest Hospital.

 

Check SHSMD Connections 2017 Mobile App for location (available one week before conference)” shsmd@aha.org shsmd@aha.org false MM/DD/YYYY aJdXrksoazhEyIujdmIZ25870

Agenda

Wednesday, September 27

Decode Disney’s Operational DNA into Your Competitive Advantage

11:00 AM–12:15 PM

As a Disney leader for nearly two decades, Jake Poore will share his experiences and insights into the secrets to Disney’s success, and how it can be adapted to your competitive advantage. Go with Poore as he takes you on a journey from Disney to healthcare, sharing best practices and lessons learned from organizations known for their world-class service, delivered consistently and seamlessly through the eyes of their customers.

Biography:

As Founder and President of ILS, Jake knows what it takes to create and maintain a world-class service organization. He should... he spent nearly two decades at the Walt Disney World Company in Florida helping to recruit, hire, train and align their 65,000 employees toward one end in mind: creating memorable experiences for individuals, not transactions
for the masses. In 1996, Jake helped launch the Disney Institute, the external training arm of Disney that sold its business secrets to the world.

80 percent of the people who attended the Institute were from healthcare…and Jake’s passion for helping to improve healthcare began. Just after September 11, 2001, Jake launched Integrated Loyalty Systems, a company on a mission to help elevate the human side of healthcare. Since then, Jake and his team of experts have been sharing the organizational blueprints needed to build world class patient experiences by helping them design and execute patient-driven cultural
blueprints, define the companies’ patient experience strategy and map out and operationalize the ideal patient and employee experience.

Team ILS has successfully helped many healthcare organizations make cultural transformations including: Kaiser Permanente, Cigna Medical Group, Augusta Health, Dignity Health and their 75 medical practices, Baystate Health, Penn Medicine, Ochsner Health System, National Rehabilitation Hospital, and BJC Healthcare’s ProgressWest Hospital.

 

Jake Poore-
Jake Poore