September 24-27 2017

Marriott World Center Orlando

Add to Calendar 09/23/2017 08:00 AM 09/24/2017 03:00 PM America/New_York DESIGN THINKING FOR HEALTHCARE STRATEGISTS

Participate in focused learning programs designed specifically to develop key skills identified in SHSMD’s Bridging Worlds: The Future Role of the Healthcare Strategist. Those who successfully complete these programs will receive a SHSMD ADVANCE™ | Credential and official SHSMD digital badge.

Design thinking is a creative problem-solving methodology widely used in product development, experience design, and innovation. Learn how to incorporate design thinking and co-creation into your role in this fast-paced, hands-on session. HDR’s Strategic Innovation team—the co-authors of Bridging Worlds—will take you through six phases of the design thinking process to address a real-world healthcare design challenge. Together with a team, you will frame the problem, generate insights, create potential solutions, and develop a concept pitch, all within two days. The facilitated activities will push your thinking and give you a new perspective on healthcare. With ample time for questions, you will walk away with building blocks for using co-creation techniques within your organization.

LEARNING OBJECTIVES

By participating in this two-day intensive course, participants will:

  • Learn the principles and process of design thinking by participating in facilitated activities
  • Learn specific design thinking methods, activities, and tools
  • Generate insights, potential solutions, and a concept pitch to solve a healthcare design challenge
  • Understand how co-creation can be applied to healthcare strategy roles and projects
  • Explain the process and benefits of design thinking and co-creation
  • Be able to plan and facilitate co-creation sessions

Michael Joyce, Strategic Innovation Designer, HDR
Joel Worthington, Strategic Innovation Designer, HDR
Beth Zacherle, Strategic Innovation Designer, HDR

Participants will have multiple opportunities to practice what they are learning so that they are comfortable and confident in deploying their new skill set when the next opportunity arrives.


*preregistration and additional fee required

Biographies
Michael Joyce, Strategic Innovation Designer, HDR

Michael Joyce leads individuals and organizations on creative journeys to discover their vision for the future, imagine novel solutions, and map the path to implementation. He teaches non-designers, from students to physicians, to think and create like designers. He has facilitated design thinking events for clients including Kaiser Permanente, MD Anderson, and The American Medical Association. Michael uses human-centered insights to understand the driving forces behind technology and business problems. He is a technology wizard who believes analog pen and paper are the ultimate killer app. In both cooking and design, he combines deep subject matter knowledge and spontaneous improvisation.

Joel Worthington, Strategic Innovation Designer, HDR
As a design strategist, Joel is relentlessly curious; passionate about helping end users; and ever-experimenting with approaches and solutions to hairy problems. With a diverse background in health system leadership, management consulting, and design methods, Joel is uniquely equipped to creatively solve problems for complex systems. Joel is a collaborator, connector, knowledge broker, and change catalyst who never settles for the status quo. Joel has helped organizations like Lurie Children’s Hospital in Chicago ideate and visualize new experiential concepts for patients and families. While helping MD Anderson in Houston develop a future outpatient clinic building, he lead the use of physical mock-ups to test, learn, and refine user-centered solutions.

Beth Zacherle, Strategic Innovation Designer, HDR
Beth Zacherle uses a human-centered design philosophy and her architectural expertise to help clients develop innovative solutions and implement change, especially as it relates to experiences and the built environment. She works on a range of projects locally, nationally, and internationally including healthcare design and community planning while constantly pushing clients to think more holistically. Prior to joining HDR’s Strategic Innovation team, Beth practice as a licensed architect for 10 years at several award-winning, internationally-recognized firms including Studio Gang Architects, based in Chicago. She is passionate about enriching lives and communities with meaningful experiences built from user insights and actionable strategies.

Check SHSMD Connections 2017 Mobile App for location (available one week before conference)” shsmd@aha.org shsmd@aha.org false MM/DD/YYYY aJdXrksoazhEyIujdmIZ25870

Agenda

9/23/17 & 9/24/2017

DESIGN THINKING FOR HEALTHCARE STRATEGISTS

8:00 AM–3:00 PM

Participate in focused learning programs designed specifically to develop key skills identified in SHSMD’s Bridging Worlds: The Future Role of the Healthcare Strategist. Those who successfully complete these programs will receive a SHSMD ADVANCE™ | Credential and official SHSMD digital badge.

Design thinking is a creative problem-solving methodology widely used in product development, experience design, and innovation. Learn how to incorporate design thinking and co-creation into your role in this fast-paced, hands-on session. HDR’s Strategic Innovation team—the co-authors of Bridging Worlds—will take you through six phases of the design thinking process to address a real-world healthcare design challenge. Together with a team, you will frame the problem, generate insights, create potential solutions, and develop a concept pitch, all within two days. The facilitated activities will push your thinking and give you a new perspective on healthcare. With ample time for questions, you will walk away with building blocks for using co-creation techniques within your organization.

LEARNING OBJECTIVES

By participating in this two-day intensive course, participants will:

  • Learn the principles and process of design thinking by participating in facilitated activities
  • Learn specific design thinking methods, activities, and tools
  • Generate insights, potential solutions, and a concept pitch to solve a healthcare design challenge
  • Understand how co-creation can be applied to healthcare strategy roles and projects
  • Explain the process and benefits of design thinking and co-creation
  • Be able to plan and facilitate co-creation sessions

Michael Joyce, Strategic Innovation Designer, HDR
Joel Worthington, Strategic Innovation Designer, HDR
Beth Zacherle, Strategic Innovation Designer, HDR

Participants will have multiple opportunities to practice what they are learning so that they are comfortable and confident in deploying their new skill set when the next opportunity arrives.


*preregistration and additional fee required

Biographies
Michael Joyce, Strategic Innovation Designer, HDR

Michael Joyce leads individuals and organizations on creative journeys to discover their vision for the future, imagine novel solutions, and map the path to implementation. He teaches non-designers, from students to physicians, to think and create like designers. He has facilitated design thinking events for clients including Kaiser Permanente, MD Anderson, and The American Medical Association. Michael uses human-centered insights to understand the driving forces behind technology and business problems. He is a technology wizard who believes analog pen and paper are the ultimate killer app. In both cooking and design, he combines deep subject matter knowledge and spontaneous improvisation.

Joel Worthington, Strategic Innovation Designer, HDR
As a design strategist, Joel is relentlessly curious; passionate about helping end users; and ever-experimenting with approaches and solutions to hairy problems. With a diverse background in health system leadership, management consulting, and design methods, Joel is uniquely equipped to creatively solve problems for complex systems. Joel is a collaborator, connector, knowledge broker, and change catalyst who never settles for the status quo. Joel has helped organizations like Lurie Children’s Hospital in Chicago ideate and visualize new experiential concepts for patients and families. While helping MD Anderson in Houston develop a future outpatient clinic building, he lead the use of physical mock-ups to test, learn, and refine user-centered solutions.

Beth Zacherle, Strategic Innovation Designer, HDR
Beth Zacherle uses a human-centered design philosophy and her architectural expertise to help clients develop innovative solutions and implement change, especially as it relates to experiences and the built environment. She works on a range of projects locally, nationally, and internationally including healthcare design and community planning while constantly pushing clients to think more holistically. Prior to joining HDR’s Strategic Innovation team, Beth practice as a licensed architect for 10 years at several award-winning, internationally-recognized firms including Studio Gang Architects, based in Chicago. She is passionate about enriching lives and communities with meaningful experiences built from user insights and actionable strategies.