October 7–10

Washington State Convention Center

Keynote | Liz Jazwiec, RN

Accountability ... Turn (Limited) Resources Into Results!

Liz Jazwiec, RN, is an award-winning author, speaker, and health care strategist

Wednesday, October 10, 11:00 a.m.–Noon
What does it take to be an effective leader during difficult times? How can you inspire action and innovation—even with limited resources? Join Liz, whose experience as a leader in health care management has provided her with insights on what guidance, mentoring, and direction is needed from all leaders to achieve positive results. Discover how to eliminate “victim thinking” and foster ownership and accountability. Whether you are faced with changing behaviors or managing morale in your role as a health care leader, you will walk away from this session with new insights and techniques to advance responsibility and best practices.


Liz is a longtime hospital officer who helped raise service scores at Holy Cross Hospital (Chicago, Illinois) from the 5th to the 99th percentile in just a few years. Her work as vice president of patient care and as the director of emergency services was one of the key reasons Holy Cross won Fortune magazine’s Enterprise Award for Best Business Practices. She uses that expertise to inspire other organizations interested in building a culture where excellence is driven by strong leaders and engaged employees. Liz is the award-winning author of the bestselling books Eat That Cookie!: Make Workplace Positivity Pay Off…for Individuals, Teams and Organizations and Hey Cupcake!: We Are ALL Leaders (both from Fire Starter Publishing). In 2010 Eat That Cookie! was chosen as a winner of the American Journal of Nursing Book of the Year award in the leadership and management category. Her latest book, Service Excellence Is as Easy as PIE (Perception Is Everything) (Fire Starter Publishing), was released to rave reviews. Many audiences describe Liz’s presentations as uplifting, motivational and fun. However, they also clearly respect her practical and experience-based style. You’re sure to enjoy her creative and viable suggestions for addressing some of the difficult issues facing organizations today.