Richard L. Gundling, FHFMA CMA
Senior Vice President, Healthcare Financial Practices
Healthcare Financial Management Association
Most hospital executives realize that improving a patient’s financial experience should be an integral part of their efforts to improve overall patient satisfaction. This presentation will describe the fundamental elements of financial experience that every hospital and health system should master. With a solid foundation, hospitals can prepare to meet rising consumer expectations in a digital/mobile age.
Following this webcast, participants will be able to: