Difficulty in receiving e-mail from SHSMD
If you are experiencing difficulties in receiving e-mail from SHSMD, please try the following:

1. Add SHSMD's "from" e-mail address to your address book:

• Hotmail- Place the "from" addresses shsmd@aha.org and SHSMD@mail142.subscribermail.com in your safe list. The safe list can be accessed via the "options" link next to the main menu tabs.
• AOL- Place the "from" addresses shsmd@aha.org and SHSMD@mail142.subscribermail.com in your address book.
• Yahoo! Mail- If SHSMD's Weekly e-Connect or Careerlink is being filtered into your "bulk" folder, open a e-Connect or Careerlink e-mail there and then click on the "This is not spam" link next to the "from" field.
• Yahoo! Mail- If SHSMD's Weekly e-Connect or Careerlink is being filtered into your "bulk" folder, open a e-Connect or Careerlink e-mail there and then click on the "This is not spam" link next to the "from" field.
• Other Providers- If the e-Connect or Careerlink email is being filtered, add shsmd@aha.org and SHSMD@mail142.subscribermail.com to your address book or contact list. If this option is not available, try moving the email into your "Inbox" or forwarding it to yourself.

2. If adding SHSMD's domain to your e-mail address does not help, you may need to provide your facility's e-mail administration with information to "white list" SHSMD's e-mail servers:

• The return path is mail142.subscribermail.com, the domain is subscribermail.com, and the IP address is 63.240.155.142
  

Difficulty in opening Microsoft Word, PowerPoint, or Acrobat (pdf) documents
If you are unable to open a file found on the SHSMD website, follow these steps to obtain the file:

1. Right click on the document name
2. Select "save target"
3. Save the document to your computer