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Healthcare Retail as an Emerging Revenue Stream

Session Number T1  Session Level B-I-A

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Darcy Lorenzon
Director, Consumer Services
Aurora St. Luke's Medical Center
Milwaukee, WI
darcy_lorenzon@aurora.org

Mindy Thompson-Banko
President and Founder
Simply Retail, Inc.
Minneapolis, MN
mindy@simplyretailinc.com

Introducing retail on site, as a professionally run business model, is an emerging and profitable strategy for many healthcare organizations. Gain practical knowledge about the basics of retail and what is required to sell cash-and-carry retail products within an organization. Understand the potential impact—financial and operational—of incorporating a retail strategy into your organization’s portfolio. Appreciate the nonfinancial benefits of a retail strategy, including increased physician, employee, and patient satisfaction, as well as competitive differentiation.