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Public Release of Patient Satisfaction Data: Government and Private Reporting Implications
Session Number T24 Session Level I Download Executive Summary Outline Jodie Cunningham Grant Davies The Centers for Medicare and Medicaid Services (CMS) now provides patient satisfaction data to help consumers and the media evaluate their healthcare options. Learn more about how hospitals have successfully communicated patient satisfaction survey results to their own staffs and their communities. Understand the outcome that the release of the scores has had in different areas of the country. In addition, many hospitals are choosing to release and promote quality indicators on their own websites. Hear how one hospital successfully obtained buy-in from its staff and the lessons they learned.
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