Session Number S6  Session Level  I

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Gary Adamson
Chief Experience Officer
Starizon
Keystone, CO

Scott Mason
Managing Partner
SKM Enterprises, LLC
Potomac, MD
scott@skmenterprises.com

Jake Poore
President
Integrated Loyalty Systems, Inc.
Orlando, FL

Awaken the senses in an effort to experience design changes in healthcare delivery and how they can differentiate your brand from the competition. Experience how to manage, implement, and sustain the cultural changes required to convert healthcare to an experience-based industry. Sharpen your story-telling skills while learning what it takes to deliver on an experience brand promise.

You will learn to:

• Better plan for transformational change and develop the visioning required to initiate change.
• Understand key principles of the experience economy and related innovations in healthcare.
• Hardwire measures and rewards required to successfully sustain an experience-based culture.