header.jpg

  
Untitled Document
   
Applying Design Thinking to Solve Your Complex Business Challenges

Session Number S9  Session Level  A

Download Executive Summary
Download Handout

Anthony Pannozzo
Principal, Design Strategy
Continuum
Boston, MA
apannozzo@dcontinuum.com

Gianna Ericson
Service Design Strategist
Continuum
Boston, MA
gericson@dcontinuum.com

The healthcare industry is undergoing a dramatic transformation, putting immense pressure on healthcare strategy professionals. Fast-paced and highly interactive, this workshop will show you how to use design thinking to redefine business challenges and generate breakthrough solutions.

You will learn to:

  • Experience the power of working collaboratively.
  • Reframe challenges by approaching them from a different angle.
  • Develop an understanding of how to use customer insights.
  • Explore the logic of “what might be.”
  • Understand how to define problems in full context.
  • Discover quick and cost-effective ways to make new ideas tangible.