Session Number W11  Session Level I

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Ron Schulingkamp
Office of Strategic Management
Dyn McDermott
New Orleans, LA
ronschulingkamp@gmail.com

Maureen Washburn
Director, Planning
JPS Health Network
Fort Worth, TX
maureenwashburn@sbcglobal.net

Uncover how basic performance improvement methodologies might be aligned with established business models and the Baldrige healthcare criteria for the purpose of systematically evolving the delivery of healthcare. Explore the application of the evolution of such systems to healthcare organizations, plans, processes, and people to realize the best possible patient care and improve the health of the community served.

You will learn to:

• Comprehend the use of established business models (e.g., Ritz-Carlton) to evolve systematic healthcare improvements.
• Recognize how Baldrige criteria, process management tools, and strategic planning can be aligned for maximum performance and financial outcomes in healthcare systems.
• Understand why it is important to define performance in financial and behavioral terms and measure for both.