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Knowledge Community FAQ


Logging in

General

Features

Logging in

How do I access the SHSMD Knowledge Community?
Download instructions for accessing the SHSMD Knowledge Community.

Before you can access the SHSMD Knowledge Community, you must first register on the Members-Only Area of the SHSMD website (see below ). Then go to www.shsmdcommunity.org or click on a Knowledge Community icon. Enter your username and password and click 'log in'. You will be taken directly to the Knowledge Community.

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How do I register on the Members-Only Area of the SHSMD website?
Download instructions on registering for the Members-Only Area.

To register on the SHSMD website, you will need your 10 digit membership number.  Please follow the steps below for the registration process.  Also keep in mind, username and passwords created are case sensitive.
1.  Click on the ‘register ’ link at the top of the SHSMD website.
2.  Choose a username, password, and complete the contact information section of the form.  When finished, click ‘continue’.
3.  Select Society for Healthcare Strategy and Market Development and enter your membership number.  Be sure your membership number begins with 000.  When finished, click ‘continue’.
4.  Now you will be able to access all Members-Only areas on the SHSMD website as well as the Knowledge Community.

If you have any difficulty when registering for the Members Only area, please contact the SHSMD offices at 312.422.3888 or shsmd@aha.org and a staff member will be happy to walk you through the process.

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General

What is the SHSMD Knowledge Community?
The Knowledge Community is an online platform for members to collaborate and explore best practices and new ideas, share knowledge and resources, and discover solutions to the challenges faced everyday.  It provides opportunities to build a network of peers and tap into the collective intelligence of the SHSMD membership.

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Do I have to be a member of SHSMD to participate in the SHSMD Knowledge Community?
Yes; the SHSMD Knowledge Community is a benefit of SHSMD membership.  For more information about joining SHSMD, please click here.  (http://www.shsmd.org/shsmd/membership/howtojoin.html)

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Why do I hear a constant "clicking" noise?
If your browser emits a clicking sound when Accreditation-Plus is running, you can disable this sound by following these steps in all versions of Windows:
For Windows XP:

  1. Open "Control Panel"  
  2. Double-click "Sounds and ..."
  3. Click the "Sounds" tab
  4. Locate the "Windows Explorer" heading in the "Program Events" list
  5. Click the "Start Navigation" event   
  6. In the "Sounds" drop-down list, change the sound from "Windows XP Start.wav" to "(none)" 
  7. Click "OK" and close "Control Panel"
For all other versions of Windows (except XP):
  1. Open "Control Panel"  
  2. Double-click "Sounds and ..."  
  3. Locate the "Windows Explorer" heading in the "Sound/Program Events" list  
  4. Click the "Start Navigation" event  
  5. Change the sound from "start.wav" to "(none)"
  6. Click "OK" and close "Control Panel"

Please note that turning off this clicking sound will not, in any way, impact anything else on your computer system beyond eliminating the clicking sound that Internet Explorer makes when submitting information to a website. 

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What are the blue stars on the menu?
A blue star on any of the left menu buttons or discussion post indicates new material.  A number within a star indicates the number of new postings. Once you have reviewed the new postings, the number will decreases. 
You can reset the blue "splash" counts to zero which removes the blue splash for major areas within the site.

  1. Click My Settings on the left menu.
  2. Scroll to New Item Counts
  3. Check the box next to area you want to clear.
  4. Click apply

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Does the Knowledge Community have spell check?
The Knowledge Community does not currently have spell check.
You can download a free spell check program that spell checks text input boxes on a webpage.
We suggest ieSpell at http://www.iespell.com

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How do I upload my photo or an icon?

  1. Click My Settings on the menu
  2. Scroll to Personal Profile
  3. Click Edit Profile
  4. Click the upload button and select the photo or an icon from your computer
  5. Click submit

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Why am I not receiving announcements sent from the Knowledge Community?
If you are not receiving announcements, check the following:

  1. Click My Settings on the menu and then scroll to Personal Profile. Click the View Profile button and verify that the correct email address was entered for you. Notify your Self-Study Coordinator if it needs to be changed.
  2. In My Settings, scroll to Forwarding to External Email. Verify that the dropdown list under Messages/Announcements is set to Always.
  3. If you are using your personal email address to receive email sent from the Knowledge Community, make sure that a spam blocker is not stopping the messages from reaching you.

If you still are not receiving announcements, contact us at shsmdcommunity@aha.org for technical support.

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If I don’t find the answer to my question here, what do I do?
If you have a technical question, type your question in the text box at the bottom of the Help Desk and FAQs page, and then click send. The Knowledge Community support team will respond by email, and is available Monday through Friday, 8:00 AM to 5:00 PM Pacific Time.

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Features

How do I start an online discussion?

  1. Click the title of the Forum where you want to add your topic.
  2. Click the create button in the upper right corner of the screen.
  3. Complete the Create Topic form
    *All new topics have been pre-set to allow members to subscribe to receive individual posts or digests in their email. Please do not change the Forwarding to External Email settings.
  4. Click submit.

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How do I post to an online discussion?
In a discussion area, click the contribute button at the bottom of the last post, or in the upper right corner of the screen.

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How do I open or save an attachment in an announcement or a post?
Click the View button to the right of the attachment. If you have more then one attachment, click the title of the attachment to be opened, and then the view button.

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How do I attach a file to a post?
On the Contribute form:

  1. Scroll to Links and Attachments
  2. Click attach
  3. Follow the prompts to select the file from your computer
  4. Complete the Contribution form and click submit

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How do I change my email subscriptions to discussion topics?
When you subscribe to a discussion posting, resource, or blog, you will be sent an email when someone comments on or changes the items for which you have a subscription.
You can change your subscriptions in my Settings. Scroll to Forwarding to External Email, and click the Subscribe to button next to Email Discussions or Digests.

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How do I download from the Document Library?

  1. Click Document Library on the left menu.
  2. Click on the folder to be opened
  3. Click the title of the document you wish to open, or save.
  4. Follow your browser prompts to open or save to your computer.

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How do I upload a file into the Document Library?
  1. Click upload. The Upload form opens.
  2. Click the browse button and locate the file on your computer
  3. Enter the file name.
  4. Click the dropdown list under Folder and choose where to upload your file.
  5. Enter a file description
  6. Enter keywords if desired
  7. Grant Access to everyone to view
  8. Click submit.

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