Harnessing Physician Relations Insights


SHSMD Education Webinars

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This webcast is provided in collaboration with the American Association of Physician Liaisons

Physician relations continues to undergo a transformation in health care, as hospitals and other health care organizations seek to optimize their position in the market, deliver quality care, and improve customer service and strategic excellence for clinicians and their staff.

Please join us for a one-hour webcast where we will review the highlights of the latest SHSMD Physician Relations Benchmarking Report. This highly anticipated survey, in collaboration with the American Association of Physician Liaisons, provides unique insights into the field from several hundred front-line, managerial, and support participants. The two co-chairs of the SHSMD Physician Relations Task Force charged with creating and interpreting the survey, Alex Ellsworth and James Finnen, will lead the discussion and answer questions from the audience.

Learning objectives:

  • Provide best practices and guidelines for new and existing programs to better understand demographic profiles and trends regarding physician relations pay, strategy, staffing, training, and execution.
  • Deliver insight into preferences, predictions, and concerns among physician relations programs nationwide
  • Offer commentary on key emerging trends within the physician relations role
  • Evaluate individual liaison commentary to provide further detail on the issues of the day


Alex Ellsworth, Director of Asset Management, Hickory Capital Group
James T. Finnen, Senior Physician Liaison, Baylor Scott & White