Transformation is more than change; it is a change that reshapes entire organizations and sectors. The same forces that transformed retail, movies, books, music and the workplace are exerting their power on hospitals and health systems. Health care executives who have led successful transformation shared their stories and advice.
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Panelists discuss the need to harness the benefits of systemness, balance the interplay between centralized and local decision making, create a common organizational culture and improve the consumer experience.