Process Design
Definition: Create workflows, roles, and technologies to intentionally and efficiently deliver a product or service. Example: Evaluate and improve the discharge process.
Relates to: Be Nimble to Exceed the Rate of Change
SKILL DEVELOPMENT RESOURCES
ONLINE RESOURCES
6 Steps to Managing the Marketing Chaos Using Workflows
BOOKS
Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions, 1st Tradition
Traversing the Valley of Death: A Practical Guide for Corporate Innovation Leaders
COURSE, WORKSHOP, OR SEMINAR
Customer-Focused Product and Service Design
TOOL RESOURCES
Tools to support this skill may include:
Process Mapping: Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams, 1st Edition
Process Mapping: The Basics of Process Mapping, 2nd Edition
Simulation: Defining Excellence in Simulation Programs, 1st Edition
Simulation: The Comprehensive Textbook of Healthcare Simulation, 1st Edition