How Piedmont Healthcare Enabled Online Booking Across Sites of Care

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Among the growing population of consumers who prefer online booking, more than 50% would switch providers for it. Growing expectations are making online booking rapidly rise from the realm of “nice to have” to “must have” for health systems. Making it a reality for provider scheduling is a significant quest unto itself - let alone enabling it across access points.

However, that’s exactly what the Piedmont team made happen and Piedmont now sees 15K+ appointments per month booked online. Learn how they did it and what they learned along the way about organizational buy-in, provider engagement, consumer behavior, and more.

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