Design Thinking

Definition: Solve complex problems using an approach that encourages the consideration of human needs, creativity, and rapid iteration. Example: Take time to properly frame the problem to be solved; uncover the needs of end users in order to generate ideas for improvement.

Relates to: Be Nimble to Exceed the Rate of Change, Erase Boundaries of Business, and Tell Stories. Create Experiences



A Taxonomy of Innovation
Design Thinking
Design Thinking Comes of Age
What Happens with A Design Thinking Approach to Healthcare 
Designing for Change


101 Design Methods: A Structured Approach for Driving Innovation in Your Organization
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
Solving Problems with Design Thinking: Ten Stories of What Works 


Design Thinking for Innovation
Welcome to the Virtual Crash Course in Design Thinking 



Tools to support this skill may include:

Apply Out-of-Industry Models: Design Kit: The Field Guide to Human-Centered Design
Apply Out-of-Industry Models: Interdisciplinary Interaction Design: A Visual Guide to Basic Theories, Models and Ideas for Thinking and Designing for Interactive Web Design and Digital Device Experiences
Directed Ideation: Breakthrough Thinking: A Guide to Creative Thinking and Idea Generation
Ethnography: Beyond the Toolbox: What Ethnographic Thinking Can Offer in a Shifting Marketplace
Ethnography: Market Research for Product Development and Launch
Ethnography: Introduction to Design Strategy
Low-Fidelity Prototypes: The Skeptics Guide to Low-Fidelity Prototypes
Structured Interviews: Chapter 5: Personal Interviews
Structured Interviews: Method: Interview For Empathy (Excerpt from "The Bootcamp Bootleg")
Ten Types of Innovation: Ten Types of Innovation: The Discipline of Building Breakthroughs
Touchpoint Analysis: Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development
Touchpoint Analysis: Touch-Point Cards Now Available