Design Thinking

Definition: Solve complex problems using an approach that encourages the consideration of human needs, creativity, and rapid iteration. Example: Take time to properly frame the problem to be solved; uncover the needs of end users in order to generate ideas for improvement.

Relates to: Be Nimble to Exceed the Rate of Change, Erase Boundaries of Business, and Tell Stories. Create Experiences

SKILL DEVELOPMENT RESOURCES

ONLINE RESOURCES

A Taxonomy of Innovation
Design Thinking
Design Thinking Comes of Age
SHSMD logo icon Making the Future: Why Healthcare Needs Design Thinkers 
What Happens with A Design Thinking Approach to Healthcare 

BOOKS

101 Design Methods: A Structured Approach for Driving Innovation in Your Organization
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
Solving Problems with Design Thinking: Ten Stories of What Works 

COURSE, WORKSHOP, OR SEMINAR

Design Thinking for Innovation
Welcome to the Virtual Crash Course in Design Thinking 

 

TOOL RESOURCES

Tools to support this skill may include:

Apply Out-of-Industry Models: Beyond the Obvious: Killer Questions That Spark Game-Changing Innovation
Apply Out-of-Industry Models: Breakthrough Thinking: A Guide to Creative Thinking and Idea Generation
Apply Out-of-Industry Models: Design Kit
Apply Out-of-Industry Models: Design Kit: The Field Guide to Human-Centered Design
Apply Out-of-Industry Models: Growing Up Fast: How New Agile Practices Can Move Marketing And Innovation Past The Old Business Stalemates
Apply Out-of-Industry Models: Interdisciplinary Interaction Design: A Visual Guide to Basic Theories, Models and Ideas for Thinking and Designing for Interactive Web Design and Digital Device Experiences
Directed Ideation: Breakthrough Thinking: A Guide to Creative Thinking and Idea Generation
Directed Ideation: Design Kit
Ethnography: Beyond the Toolbox: What Ethnographic Thinking Can Offer in a Shifting Marketplace
Ethnography: Exposing the Magic Design: A Practitioner's Guide to the Methods and Theory of Synthesis, 1st Edition
Ethnography: How Design Thinking Can Help Solve Tough Consumer Research Challenges in Innovation
Ethnography: Introduction to Design Strategy
Experience Maps: Adaptive Path's Guide to Experience Mapping, 1st Edition
Innovation: Beyond the Obvious: Killer Questions That Spark Game-Changing Innovation
Innovation: Growing Up Fast: How New Agile Practices Can Move Marketing And Innovation Past The Old Business Stalemates
Low-Fidelity Prototypes: The Skeptics Guide to Low-Fidelity Prototypes
Structured Interviews: Chapter 5: Personal Interviews
Structured Interviews: Constructing Grounded Theory: A Practical Guide Through Qualitative Analysis, 1st Edition
Structured Interviews: Method: Interview For Empathy (Excerpt from "The Bootcamp Bootleg")
Ten Types of Innovation: Ten Types of Innovation: The Discipline of Building Breakthroughs
Touchpoint Analysis: Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development
Touchpoint Analysis: Touch-Point Cards Now Available