Using a Chatbot to Communicate with Patients Between Visits: Why and How to Do It

Most people see a doctor about twice per year. The rest of the year, they make decisions every day that impact their health. Checking in between encounters has traditionally been a function of case managers dealing with high-risk patients; there aren’t enough to reach out to the rest of the population. Automated chatbot conversations allow check-ins with all people in a community, gather health data, and provide information, all with a “cool” interface and phenomenal engagement. Learn more about the past year’s pilots from leaders of Citrus Valley Health Partners in Covina, CA and Centura Penrose St. Francis in Colorado Springs, CO.

• Donna Siegfried, Sr. Director Product Management, Healthgrades
• Martin Kleinbart, Chief Strategy Officer, Citrus Valley Health Partners