Enabling Virtual Health Across the Enterprise: An AMC's Perspective


Health systems are increasingly offering virtual health services, such as video visit and remote patient monitoring, yet many struggle to integrate and scale their offerings. This session will assess University of Michigan Health System’s approach to implementing virtual health, and present an evaluation framework and business case for a range of virtual health initiatives. It will outline the rationale for an enterprise function to develop services and drive adoption. Participants will gain perspective of how to expand virtual health capabilities by better aligning initiatives with the strategic goals of their institutions.


  • Royce Cheng, Associate Principal, The Chartis Group
  • Alison Neff, Administrator, Telehealth Program Office, University of Michigan Health System

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