Definition: Balance multiple interests to reach a mutually satisfactory agreement.

Relates to: Erase Boundaries of Business


  1. Be fair and ethical.
  2. Prioritize finding a win-win solution over simply winning.
  3. Frame decisions in terms of their fundamental purposes, such as greater patient satisfaction. Don't confuse outputs and outcomes.
  4. Avoid taking disagreement personally and avoid focusing on personalities. Look at shared goals.
  5. Aim high.
  6. Keep an open mind.
  7. Identify your targets and strategy.
  8. Understand the other parties' perspectives and motivations.
  9. Be clear about your alternatives and fall-back positions.
  10. Know what you are willing to give up.