COVID-19: Caring for Patients and Communities

Apr 21, 2022
Informed by more than 28,000 consumers and with rankings of more than 200+ brands across the country, this report highlights emerging consumer trends, needs, and behaviors that have arisen as we begin to leave the pandemic behind us.
Feb 1, 2022
The Humanizing Brand Experience report, brought to you in partnership with SHSMD (Society for Health Care Strategy and Market Development) and AHA (American Hospital Association), will delve even more deeply into consumerization and how new digital care spaces and the holistic health movement have…
Nov 19, 2021
The Thought Leader Forum report, sponsored by Kaufman Hall, shares what senior leaders feel about the profound impacts of the COVID-19 pandemic, the many changes made in response, and what health care will look like post pandemic. 
Apr 22, 2021
Humanizing Brand Experience Vol 4 is the deepest, most comprehensive and clearest pre-post COVID-19 view of consumer, brand and experience needs in the health care industry. Informed by more than 30,000 consumers and with rankings of more than 200+ brands across the country, this first-of-its kind…
Apr 30, 2020
Learn how one hospital expanded and promoted telehealth services after the COVID-19 pandemic began impacting patients' willingness to visit the hospital for care.