SHSMD Education 2026 Sponsored Webinar | Reimagining Find Care: How AI is Powering the Modern Healthcare Journey

Reimagining Find Care: How AI is Powering the Modern Healthcare Journey
September 23, 2026
12 p.m. – 1 p.m. CT | 1 p.m. – 2 p.m. ET | 10 a.m. – 11 a.m. PT

Choosing a provider is one of the most critical and personal decisions in healthcare. But when digital tools make that process difficult, patients walk away.

One in five consumers abandon providers due to poor digital experiences, and 41% are willing to switch for something better. Join Coveo and Perficient to learn how healthcare leaders such as St. Luke’s Health System use AI-powered search, recommendations, and personalization to transform Find Care into an intuitive digital front door—enhancing patient experiences, driving engagement, and supporting patient acquisition, trust, and growth.

This is a pre-recorded webinar that will be played live, followed by time for questions and answers with the speakers.

Learning Objectives:

1. Create intuitive digital pathways to the right provider or service, surfacing relevant answers and content based on real-time intent.
2. Boost patient acquisition, satisfaction, and trust through intelligent digital touchpoints.

Who Should Attend:

Healthcare marketing, digital experience, IT, customer experience, digital transformation, product, and technology leaders.

Speakers:

Mike Raley
SVP of Marketing
Coveo

Tara Becker
Partner, National Healthcare Leader
EisnerAmper

Sponsored by Coveo

*SHSMD Sponsored Webcasts are educational offerings brought to you directly by and with support from paid sponsors. The content is educational in nature, relevant to the SHSMD membership, and has been selected by the sponsor. The opinions expressed are those of the presenter and do not necessarily state or reflect the views of SHSMD or the AHA.