Together with the American Health Lawyers Association (AHLA) and the American Society for Healthcare Risk Management (ASHRM), SHSMD has developed "A Brief Guide to Crisis Communications for Hospitals, Health Systems and Health Care Entities."
This complimentary guide provides easy access to crisis communications reference materials for health care executives, attorneys, communication professionals and providers, including:
- Types of health care crises
- Crisis communications preparation
- During the crisis
- Post-crisis evaluation
Materials presented not only provide guidelines for developing and executing a crisis communications plan but also offer a framework for retrospective analysis of the communications provided during a crisis. That analysis focuses on responses to the public, government oversight agencies, and the media.
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