Most surgical programs can tell you how many cases they did last year, but very few can share how many they didn’t do. What’s needed is a tracking measurement that shows how many people are slipping through the cracks —and more importantly, where they’re dropping off along the way. Aaron Lloyd, Director of Bariatric and Minimally Invasive Surgery at Fresno Heart and Surgical Center and John Richmond, CEO at Sequence Health will share how Fresno Heart tracks ‘leads’ from first contact all the way through post-op and how it uses these insights to plan for the future.
- Aaron Lloyd, Director, Bariatric and Minimally Invasive Surgery Program, Fresno Heart and Surgical Center
- John Richmond, CEO, Sequence Health
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