Designing for Impact: Transforming Health Care Through Experience, Service, and Human Insight
How can healthcare organizations design experiences that better serve patients, families and care teams?
In this episode of SHSMD's Rapid Insights podcast, Caroline Franz, Service Design Lead, and Shelley Hoff, Human Insights Lead, at Risant Health explore how human-centered design, empathy and collaboration can help transform healthcare delivery.
Drawing on real-world examples, the conversation examines how experience design and service design can reduce friction across the patient journey, improve care coordination and create more compassionate, effective systems. The discussion also addresses the role of emerging technologies, including artificial intelligence, and how organizations can measure the impact of design initiatives.
Featured speakers: Caroline Franz and Shelley Hoff, Risant Health