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Design thinking is an approach to innovation and problem solving that puts the people you’re trying to serve–patients and their families–at the heart of the design process. Championed by pioneering brands and organizations across the globe, the technique is gaining momentum in healthcare.
As part of Henry Ford Health System’s (HFHS) commitment to providing an optimal patient experience, the Corporate Nurse Executive Council (CNEC), in collaboration with the Care Experience Team, developed a Culture of Caring model as part of the System’s ongoing service culture journey.
Focusing on optimizing health and meeting consumers’ needs, Centura Health identified 33 geographic health neighborhoods across Colorado. For each health neighborhood, gaps in health services and resources were identified. While the precise mix of services depends on local needs, a Neighborhood Health Center was placed in each identified neighborhood.