Customer Experience

Dec 11, 2019
Panelists discuss the need to harness the benefits of systemness, balance the interplay between centralized and local decision making, create a common organizational culture and improve the consumer experience.
Nov 14, 2019
By attending this free program, you will learn gender-affirming terms and practices, become familiar with the challenges embedded in the transgender patient experience and develop a vision for shifting your organization’s culture towards more robust inclusion.
Oct 15, 2019
Orientation to Health CareFebruary 3 - February 28, 2020
May 15, 2019
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May 15, 2019
  Members and Nonmembers: Click here to access the webinar recording and a PDF of the presentation.
Apr 25, 2019
In this webinar, we’ll look at how OSF Health Care partnered with Binary Fountain to unify their patient feedback and response process by responding to feedback publicly and providing patients with a superior health care experience through open access to data and community reviews.
Jan 10, 2019
A gray wave is poised to wash over this country thanks to the aging of the baby boomers, and it is a wave whose effects will be felt from coast to coast. Today, seniors are 15 percent of the American population, but in less than 20 years, adults 65 and older will comprise 22 percent of our citizens…
Apr 8, 2018
What happens when a former executive from Starwood Hotels and Resorts takes over marketing at a physician practice? Florida Orthopaedic Institute implemented a strategy for creating a 5-star customer experience — and attracting more patients — with online reputation management playing a vital role.
Apr 8, 2018
What needs to happen to replace health care consumer confusion and complexity with customer confidence and contentment? Learn more about the health care customer experience during this session.
Apr 8, 2018
This session will help you learn where your organization is on a consumerist journey and how to position the organization for success in this new world of the consumer.