Walk Away With a Strategy You Can Actually Execute.
For health care strategy, marketing, and growth leaders under pressure to do more with less. Leading hospitals and health systems turn insight into action, aligning teams, and driving measurable performance.
Real‑world problem‑solving and connection in a rapidly changing health care landscape.
SHSMD Connections is built around peer-tested ideas, practical frameworks and real conversations you can bring back to your team. Designed to support every stage of your career, the conference helps orient newcomers, elevate emerging leaders and keep seasoned executives relevant and connected.
- Experience‑based exchange with people who understand health care’s realities.
- Peer‑tested guidance that helps leaders navigate unfamiliar, high‑stakes challenges.
- Best practices for new technologies and fast‑moving trends.
Includes SHSMD membership, 30+ on-demand recordings, and up to three preconference workshops.
Join health care strategists, marketers, communicators, planners, and business development leaders who are working through the same pressure points you are: tighter budgets, emerging technologies, shifting expectations, and the need to prove impact.
If you're leading strategy, marketing, communications, or growth in health care—this is your community.
- Organization Growth, Brand & Reputation Management
- Physician Engagement, Clinical Marketing & Service Line Strategy
- Consumer Experience, Engagement & Access
- Digital, Data, Martech & AI Operations
- Leadership Development, Career Growth & System-wide Collaboration
- Transformation, Innovation & Strategic Change Execution
Focused conversations and roadmaps for the issues on your desk now.
Explore sessions across strategy, growth, marketing, communications, analytics, consumer experience and leadership.
From Zero to ROI in 12 Months: Launching a Physician & Consumer CRM That Delivers
Presented by
OU Health
Resilience in Real Time: Navigating Crisis Communications During Hurricane Helene
Presented by
Ballad Health
Scenario Planning 2.0: Building Resilient Strategies for Health Care’s Next Disruptions
Presented by
MedStar Health • Moffitt Cancer Center
The Authenticity Line: Deciding Where AI Belongs in Health Care Marketing
Presented by
C.S. Mott Children’s Hospital • The Ohio State Wexner Medical Center
From Guidance to Advocacy: How Mentorship and Sponsorship Strengthen Healthcare Leadership Pipelines
Presented by
Executive Panel
Matthew Moore
Artistic Director of Improv for the People
Sunday Opening Keynote
The Improv Playbook: Taking Smart Risks and Adapting Fast
Candida Rodriguez
Certified Corporate Trainer, Improv for the People
Sunday Opening Keynote
The Improv Playbook: Taking Smart Risks and Adapting Fast
Jason A. Wolf
President of The Beryl Institute
Monday Keynote
Reframing Growth Through Human Experience
Sheri Jacobs
CEO, Entrepreneur, & Wildlife Photographer
Tuesday Closing Keynote
The Unexpected Power of Boundaries: Rethinking the Rules, Risk and Real Drivers of Innovation
Find a roadmap built around your priorities.
Build an agenda around what you actually need to solve. Explore sessions by the roles, priorities and challenges most relevant to your work.
Strategy, growth, leadership alignment and system-wide transformation.
Access, behavioral health, equity and community-centered care strategies.
Strategies tailored for rural systems, independent organizations and community providers.
Approaches for physician engagement and alignment across systems.
How organizations are using AI, analytics and automation to improve strategy and consumer engagement.
Brand strategy, reputation, storytelling, culture and consumer trust.
Measurement, research and data-informed strategy and decision-making.
Navigate the conference with curated recommendations and orientation sessions.
Need approval to attend?
Use the Justification Toolkit to make the business case for SHSMD Connections 2026. It connects the conference experience to organizational performance, stronger decision-making, and immediate application.
Use it to show:
- Why the conference supports your team’s goals
- What practical outcomes you expect to bring back
- How the all-inclusive registration adds value
- Why now is the right time to attend
Toolkit Includes:
- Sample Social Media Posts
- Social Media Graphics
- Email Signatures
- Content Ideas
Join the conversation early
Whether you are attending, speaking, exhibiting or sponsoring, your voice helps show the energy and impact of the SHSMD community. Use #SHSMD26 and the social media toolkit to network early.
Learn, Network and Discover Solutions
SHSMD Solution Center Exhibit Hall
The SHSMD Solution Center gives sponsors and exhibitors direct access to influential health care leaders actively seeking new ideas, technologies, and strategic partners. Designed to encourage meaningful conversations and high-value engagement, the Solution Center brings together professionals across marketing, communications, digital, strategy, business development, and consumer experience in one dynamic networking environment.
Become an Exhibitor | View Floor Plan | Sponsorship Opportunities


Come back with ideas you can put to work.
Attendees consistently point to Connections as a place where the sessions, conversations and peer examples translate into practical next steps.
I left with a real list of to-dos, ideas and purpose.
The sessions were amazing, but the networking was next level.
I gained a nugget of info at each session that I found pertinent to what I do.

Connect in Baltimore
The SHSMD26 conference will be held at the Baltimore Convention Center in downtown Baltimore, MD. The venue places you in the heart of the city, steps away from Inner Harbor and within walking distance to the National Aquarium, and Oriole Park at Camden Yards. Stroll along the ten-block plus entertainment and cultural destination at Baltimore's Inner Harbor, and enjoy authentic local cuisine just outside the convention doors. With dining, entertainment and cultural attractions just steps away, you’ll be in the center of it all at SHSMD26.
Be the First to Know
Stay in the loop and get exclusive early access to conference news, speaker announcements, special offers and more!
Save the Date: Future SHSMD Connections
2027 SHSMD Connections
September 26-28, 2027
Phoenix, AZ
Sunday Keynote
The Improv Playbook: Taking Smart Risks and Adapting Fast
In an environment where uncertainty is the only constant, success belongs to leaders who can assess risk, adapt quickly, and act with confidence. Drawing from years as professional improvisers, Matthew Moore and Candida Rodriguez reveal how the principles of improvisation—listening, trust, rapid decision-making, and recovery—mirror the real risks leaders face every day. Participants learn how to move beyond fear-based decision-making, embrace productive risk, and build teams that thrive under pressure. And we have fun doing it!
Three Take-Aways
- Smart risk is a skill – Leaders will practice decision-making under uncertainty and act with confidence.
- Speed beats certainty – Participants will practice the value of making timely, thoughtful decisions in the moment as opposed to waiting for perfect information.
- Collaboration lowers risk – Using the foundations of improvisation, we learn that trust and teamwork help organizations adapt and respond effectively when outcomes are uncertain.
Speaker Bio
Matthew Moore is the Artistic Director of Improv for the People (IFTP), founded in 2008. Several years ago, Improv for the Professional was launched as he saw an appetite for creative and interactive corporate events, trainings, and keynotes. With a deep-rooted passion for service stemming from his extensive management experience in the hotel industry for over 20 years, Moore has a genuine commitment to bringing teams together using the fundamentals of improvisation to achieve a shared objective. He is a graduate of Purdue University. Candida Rodriguez, IFTP Certified Corporate Trainer, joins Moore for this engaging keynote address.
Sunday Keynote
The Improv Playbook: Taking Smart Risks and Adapting Fast
In an environment where uncertainty is the only constant, success belongs to leaders who can assess risk, adapt quickly, and act with confidence. Drawing from years as professional improvisers, Matthew Moore and Candida Rodriguez reveal how the principles of improvisation—listening, trust, rapid decision-making, and recovery—mirror the real risks leaders face every day. Participants learn how to move beyond fear-based decision-making, embrace productive risk, and build teams that thrive under pressure. And we have fun doing it!
Three Take-Aways
- Smart risk is a skill – Leaders will practice decision-making under uncertainty and act with confidence.
- Speed beats certainty – Participants will practice the value of making timely, thoughtful decisions in the moment as opposed to waiting for perfect information.
- Collaboration lowers risk – Using the foundations of improvisation, we learn that trust and teamwork help organizations adapt and respond effectively when outcomes are uncertain.
Speaker Bio
Candida brings over two decades of experience from her time with Kaiser Permanente Educational Theatre, where she blended arts, education, and public health into powerful programming that informed, inspired, and entertained. Her unique ability to merge performance with purpose led her naturally to the world of improvisation.
An advocate for the arts as a tool for growth, Candida is honored to be part of IFTP’s distinguished faculty, bringing her signature blend of humor, insight, and heart to every IFTP keynote, improv camp, workshop, class, and show.
Monday Keynote
Reframing Growth Through Human Experience
In a time of relentless disruption, margin pressure, and rising consumer expectations, healthcare organizations face a defining question: How do we grow by being more human?
Jason A. Wolf, President & CEO of The Beryl Institute, challenges leaders to rethink experience not as a service initiative, but as a strategic imperative that drives trust, loyalty, workforce resilience, and long-term growth. Drawing on global insights from healthcare organizations across the world, Wolf reframes “patient experience” into a broader human experience—one that integrates patients, families, workforce, and community as a single, interconnected ecosystem.
This keynote will push SHSMD leaders to:
- Understand the direct link between experience, brand, culture, and performance
- Embrace leadership behaviors that create alignment, purpose, and accountability
- Move from transactional interactions to meaningful human connection at scale
Provocative, practical, and inspiring, Wolf’s message equips marketing, strategy, and communications leaders to lead change with clarity, courage, and humanity—because the future of healthcare will be defined not by technology alone, but by how people experience it.
Speaker Bio
Jason A. Wolf, PhD, CPXP is President of The Beryl Institute. He is a passionate champion and globally recognized expert on patient experience improvement, organization culture, and sustaining high performance in healthcare. His driving purpose is unleashing the potential within all of us and elevating the idea that at the heart of healthcare we are ultimately human beings caring for human beings. Jason’s thought leadership in patient and human experience is reflected in his latest books. Through these works, he offers actionable insights on healthcare transformation, making him a compelling speaker for global conferences, leadership summits, executive workshops, and industry events. His expertise continues to shape conversations on improving healthcare experiences worldwide.
Closing Keynote
The Unexpected Power of Boundaries:
Rethinking the Rules, Risk and Real Drivers of Innovation
We’ve been told for years that the secret to innovation is to “think outside the box.” But what if that’s exactly what’s holding us back?
In this provocative and energizing keynote, bestselling author and innovation strategist Sheri Jacobs flips the script on everything we think we know about creativity. She introduces a bold new approach: Innovation doesn’t require unlimited freedom—it thrives within clear boundaries. Boundaries aren’t barriers. They’re the launchpads for smarter risk-taking, faster progress, and bold new ideas.
Blending vivid storytelling, original research, and real-world insights from leaders and organizations across industries, Sheri brings to life the surprising truth: when people know the edges, they go further. Drawing from her powerful “playground” story—where a simple fence unlocked a wave of exploration—she invites leaders to redefine failure, rethink constraints, and create a culture where experimentation becomes second nature.
Whether you're leading a team, driving transformation, or simply trying to spark new thinking, this keynote will leave you with a powerful new lens on innovation and a practical toolkit to turn bold ideas into reality.
Attendees will learn:
- A mindset shift on how boundaries drive—not block—creativity
- A practical method to assess your team’s risk tolerance and readiness for change.
- Strategies to create a culture where constraints fuel creativity rather than stifle progress.
Speaker Bio
Sheri Jacobs, CEO, entrepreneur, & wildlife photographer provides a proven framework to help leaders innovate, redefine limits, and confidently embrace experimentation for lasting growth.
No matter the industry, organizations are all asking the same question: "How do we stay relevant, innovative, and connected to the people we serve?"
Sheri Jacobs has spent her career helping organizations answer that question. She's a best-selling author, entrepreneur, and data-driven strategist who has worked with more than 300 organizations to uncover what truly drives engagement, loyalty, and growth.
She's also the author of three best-selling books, including Pivot Point: Reshaping Your Business When It Matters Most, a guide for organizations navigating change and transformation.
But her perspective isn't just shaped by data-it's enriched by her creativity and passion.




