Change Management

Definition: Demonstrate skills for evaluating, clarifying, and synthesizing information. Example: Ask questions to assess the accuracy, relevance, and completeness of data. Relates to: Be Nimble to Exceed the Rate of Change
Definition: Engage individuals with diverse skills and viewpoints to build highly functional teams. Example: Select participants according to worldview and experience rather than job title. Relates to:
Be Nimble to Exceed the Rate of Change - Healthcare strategists need to evolve as fast as the external environment. They must frame problems, ask provocative questions, and move the organization to action. Tell Stories.
Definition: Understand how components interrelate and create a larger whole. Example: Analyze the related components within a highly distributed ambulatory network. Relates to: Erase Boundaries of Business
Definition: Create value by improving the interaction between customers and organizations by using a multi-disciplinary approach. Example: Incorporate process improvement, patient experience, branding, and technology into the design of a new clinic. Relates to: Erase Boundaries of Business
Definition: Create workflows, roles, and technologies to intentionally and efficiently deliver a product or service. Example: Evaluate and improve the discharge process. Relates to: Be Nimble to Exceed the Rate of Change
Definition: Develop techniques to market and encourage adoption of new ideas or products based on understanding of human psychology and consumer behavior. Example: Convey a convincing business case that combines a compelling story and supporting data. Relates to: Be Nimble to Exceed the Rate of…
Definition: Watch human behavior in natural settings and assimilate learnings in order to understand decision making, needs, and motivation. Example: Observe the flow of patients and family members at registration to identify a sequence of events and pain points. Relates to: Tell Stories. Create…
Definition: Understand real-world phenomenon by developing simplified representations. Example: Create an Excel workbook to calculate the downstream impact of relocating services. Relates to: Erase Boundaries of Business and Generate Data-Driven Insight