Innovation
This session will discuss the role of strategists to understand what data are needed, how insights can be produced, and how to use the data to help make better decisions.
This session will present and discuss Ascension's evolving approach to scanning, incubating, and diffusing innovations across the organization and share lessons learned over the past 16 years from participation in health-related accelerators.
Behavior drives experience... experience informs brand... and voice is the driving force that moves consumers to take action. Examples of how two hospitals are leveraging innovation and design into team behavior will inspire executives to embrace the adjacent possible.
This session will include an overview of the lean methodologies used and operational changes made to develop a culture of service. It will also take attendees through the guest service strategy that followed.
Applicable to all levels of personnel, this competency model can be used not only to guide development conversations, but also to put an accountable structure and focus around your development plans.
Actively visualize patient movement and analyze the data derived from it to provide greater accuracy in creating the right program for the right population, reduce access redundancy, and increase efficiency.
This webinar will present an overview of the patient experience solutions landscape and discuss how the implementation of these solutions can support an organization's patient experience strategy.
Definition: A generalist-specialist hybrid; broad, “horizontal” knowledge across multiple disciplines and deep “vertical” expertise in at least one subject area.
Relates to: Integrate and Co-Create
DEVELOPMENT SUGGESTIONS
Definition: Anticipate and respond to potential consequences of internal and external events, trends, or patterns; avoid unintended consequences.
Relates to: Be Nimble to Exceed the Rate of Change
DEVELOPMENT SUGGESTIONS
Definition: Build a mathematical model designed to represent a simplified version of the performance of a business, project, or another investment. Example: Assess the business impact of various scenarios within the overall strategic plan.Relates to: Generate Data-Driven InsightSKILL DEVELOPMENT…